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On-Premise Admin: How to register for Paxata Software Download

In this article, you will learn how to register an account for Paxata Software Download

Our user credential management on flash.paxata.com (Software Download) to JumpCloud, which allows user to manage password, instead the of the initial password that Paxata provided. Every on-premise customer will have one assigned user (one email address) for login to flash.paxata.com.

Here are the step-by-step guide. If you are not able to proceed in any of these steps, please contact us at [email protected]

Step1: Provide one email address your Customer Success Manager. This email will be used to create new password / reset password.

Step2: After Paxata creates the your JumpCloud login (<your_assigned_users_login>), you will receive a Welcome Email from JumpCloud such as the following:

Note: Check the spam folder also if you don't see the email. If you don't receive the email from JumpCloud, the email may be blocked by your corporate email provider. If this is the case, is it possible to request your email administrator to whitelist the "[email protected]" sender?

Step3: Click the Setup Account button and you will be redirected to JumpCloud create new password page.

Step 4: now in the browser you can set a new password.

Step 5: Wait for 30 minutes. And then login to 


with the new password you set, your assigned user's login should be provided by your Customer Success Manager:

Username: <your_assigned_users_login>
Password: <your new password>

Please let me know if you are able to access the flash.paxata.com with your new password. This login and the new password will be credentials for your team to access Paxata Software. 
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